"Having a comprehensive plan that's bigger than just IT is key, but often IT can be the forcing function to get you started."
I recently had a chance to interview Jamison West of Arterian. Jamison, who founded the company that is now Arterian in 1995, envisions a future where every small to mid-sized company will have an IT partner become a vital part of its core operations team keeping them free from disaster and flourishing.
SoftwareDisastersBlog: How do you help your customers prevent and prepare for IT disasters?
Jamison West: We see with our customers that reliance on connectivity is higher than it’s ever been for businesses to execute and support their customers. People now expect email to work like instant messaging, sent and received as fast as they type it. We try to prevent IT issues by adding redundancy to make sure that if there are problems — natural disasters or bad weather like we had recently in Seattle — our customers are still up and running at least for critical operations.
